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1) All equipment/stock remains the property of Tailor Made Occasions. |
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2) During the period of hire The Hirer shall be solely responsible for the hired goods and insuring the goods. The contract for the hire of goods is between Tailor Made Occasions and the hirer not the venue unless goods are being hired directly by the venue. It is the hirer's responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. Tailor Made Occasions will charge the hirer for any costs due to terms and conditions being broken. It is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. It is therefore the hirer's responsibility to liaise with the venue with regards to access/set up & collection times & all other aspects that enable Tailor Made Occasions to fulfil the specifications of the booking. The hirer must ensure that the venue is fully aware of their requirements for the day & provide the venue with details of all of the items that Tailor Made Occasions shall be providing set times & all other relevant details. |
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3) Tailor Made Occasions shall not be responsible for injury or damage to persons or property howsoever sustained arising from our goods under hire. |
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4) No booking is secure until a deposit has been paid. The remaining balance must be received & cleared no later than 1 month before the event. Over due accounts will be charged a rate of 2% interest for each day the payment is over due. If the event is to take place within 28 days of the booking date, full payment will be required to secure the booking - this payment is non refundable. |
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5) It is the hirer's responsibility to check the colours of sashes before confirming a booking. If booking any of our packages you must fully complete the booking form with all relevant colour choices and return this to us within 21 days (along with any samples/swatch charts where appropriate - return postage is paid for by Tailor Made Occasions).Vases & colour choices are subject to availability & are allocated in order of receiving the completed booking form if your first choice is not available Tailor Made Occasions reserves the right to provide an alternative you will be notified of this once your fully completed booking form has been received. If you do not return & complete your booking form within 21 days of receipt of the booking form your booking will be deemed to have been cancelled by the you the hirer & you will forfeit any monies paid. Colour changes after booking may incur additional costs for example - if it is necessary for us to purchase additional stock to fulfil an altered booking the hirer will be charged for these costs in full. |
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6) When you initially make a booking you have a seven day cooling off period in that time you are able to cancel your booking if you should change your mind the day the deposit is paid is day one. If you choose to cancel your booking the deposit will be refunded minus a £15 administration charge to cover our admin costs & time. Once the 7 days have passed any cancellations shall forfeit any monies paid. These 7 days is also the period in which you must try the chair cover on at the venue if instructed to do so by Tailor Made Occasions you will have been informed of this prior to booking. Please Note; if the event is to take place within 28 days of booking date, no payment will be refunded under any circumstances. |
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7) A Refundable Security Deposit of £100 is payable by credit/debit card (not Paypal or cheque) in addition to the hire charges to cover shortages/damages to hired goods and any problems that have consequently lead to any additional labour or delays. The Security Deposit minus any deductions will be returned within 28 days of the hire date along with an invoice/receipt where necessary. |
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8) Goods will be collected by Tailor Made Occasions on specified day usually the next working day after the event it is the hirers responsibility to ensure that these arrangements are suitable for the venue and the items are packed up ready for collection (covers & sashes packed up vases must be empty & packed where appropriate candle holders & mirrors packed up napkins packed up) in the bags/boxes provided by Tailor Made Occasions & left in a safe place. |
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9) If the venue are not willing to pack up & store the stock the hirer must make alternative arrangements & inform Tailor Made Occasions of these arrangements at the time of booking charges will be made if Tailor Made Occasions has to pack stock away at the time of collection. |
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10) If hiring DIY items you must ensure all items are returned on the day agreed failure to do so will incur charges of 20% of your total bill for every day that they are late. For any DIY booking sashes must be UNTIED & FOLDED before their return. Sashes returned still tied &/or unfolded will attract a charge of £30 per order. |
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11) Charges will be made for any lost or damaged goods including goods that have been dragged on the floor ground in earth stains burns holes rips and tears candle wax grease or deep staining. Charges will be made for any glassware returned cracked chipped or broken. Replacement of goods is charged at cost of goods plus delivery. Table linen/Chair Covers used to wipe up spills will be charged for at full replacement costs. |
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12) Shortages and damages to hired goods will be charged at their full replacement value and no substitute item will be accepted by Tailor Made Occasions. Tailor Made Occasions reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods. The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed by phone Email or writing of any such damage. Otherwise the said items will be disposed of. |
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13) Customers are responsible for the safe keeping of all equipment including boxes and cartons from time of delivery until it is returned or collected by us. Packing boxes will be charged at replacement cost. |
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14) Aborted pick ups/delivery are charged at £12 per box. |
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15) At the time of booking you are asked what time the room/venue will be available to begin set up & the start time of the event if the room is not ready at the time agreed the hirer will be charged a cost £40 per hour for each hour or part thereof for which Tailor Made Occasions is delayed. The venue must prepared for set up - i.e. chairs must not be stacked up floors must not be wet table clothes must be on tables where appropriate. Tailor Made Occasions is not responsible for moving furniture and it is the hirer's responsibility to ensure that the venue is prepared correctly to ensure a smooth set up. |
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16) Orders may be altered subject to stock availability & additional costs were necessary. Items within packages that have been ordered in to fulfil your booking may be altered subject to additional costs. The number of: covers/sashes/package guests/vases/mirrors and all other items booked cannot be reduced by more than 5% of the total number ordered. |
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17) Prices of products/services are subject to change without notice however once a deposit is paid any price changes will not affect your booking unless subsequent items are ordered in which case you will be charged the current prices. |
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18) Cancellation other than during the initial 7 day period as described above will result in the forfeit of the deposit and any monies paid. |
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19) Cancellation by the customer within 8 weeks of the booked date will require full payment. |
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20) Tailor Made Occasions have the right to cancel a booking due to reasons beyond our control & will do so in writing or by Email returning any deposits paid and recommend another reputable company. Tailor Made occasions reserves the right to cancel a booking at any time if the above Terms are not adhered to in which case the hirer will forfeit any monies paid. Tailor Made Occasions will not be liable for any delays caused by any circumstances beyond our control. |
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21) It is the hirer's responsibility to ensure that they are familiar with the terms of hire at all times. |
